QUALIFICATIONS:  An example of acceptable qualifications for this position: 

Possession of a Bachelor’s degree from an accredited college or university in a related field; three (3) or more years of related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.  

LICENSURE OR CERTIFICATION REQUIREMENTS:   

N/A. 

EQUIPMENT OPERATED:  The following are examples only and are not intended to be all inclusive. 

Calculator, computer, computer software (e.g., Microsoft Office, Adobe, other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, postage machine, and other standard modern business office equipment. 

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:   

Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings. 

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend. 

JOB DESCRIPTION AND WORKER CHARACTERISTICS: 

JOB DUTIES in order of importance 

ESSENTIAL FUNCTIONS OF THE POSITION:  For purposes of 42 USC 12101: 

Summary 

The Resident Initiatives Specialist will provide general project management and administrative support to CMHA’s Resident Initiatives department. This role will ensure the timeliness of task completion related to various department initiatives to ensure that key timelines and deliverables are met with accuracy, efficiency, and quality. The ideal candidate will be highly organized, initiative-taking, and capable of managing multiple priorities with an elevated level of discretion and professionalism.  

Key Responsibilities 

30% (1) Maintains calendars for the Resident Initiatives leadership team, scheduling appointments, meetings, and conference calls as required, and coordinates the overall daily operations of Resident Initiatives department; makes travel/training registration arrangements for the VP of Resident Initiatives and Resident Initiatives staff including reservations, preparation of itinerary, expense reports, and other related documentation; assists the VP of Resident Initiatives with preparation for meetings. 

20% (2) Serves as project manager for the Resident Initiatives deportment, utilizes project management software to assign tasks, monitor project timelines, deliverables, and workloads; coordinates various projects and initiatives with both internal and external stakeholders (e.g., scheduling meetings, agenda creation, developing presentations, etc.) 

15% (3) Acts as receptionist for the VP of Resident Initiatives (e.g., answers telephone and greets visitors in a courteous, professional manner, ascertains nature of their business and escorts them to the VP of Resident Initiatives or appropriate person; answers general inquiries from other employees and the public, in person and over the phone; refers calls and/or visitors to other employees or departments as appropriate; secures and transmits routine information on Housing Authority programs as directed, etc.). 

15% (4) Coordinates Resident Initiatives programs, events, conferences, training, meetings, and annual department activities by arranging for facilities, caterer, issuing information or invitations, coordinating speakers, maintaining event budget, arranging detailed travel plans and itineraries, compiling documents for travel-related meetings, and preparing expense reports for travel advances; assists with community activities. 

15% (5) Provides administrative and clerical support (e.g., composes, prepares, and proofreads confidential correspondence, reports, summaries, memoranda, and forms; compiles and prepares reports; maintains appropriate files/records for general correspondence, contract documents, agreements, legal documents, awards, financial reports, Board resolutions, minutes, and general reports; creates presentations, training sessions, seminars, and marketing materials, for both internal and external stakeholders; receives and date-stamps all incoming mail, faxes, internal memoranda, and other publications for Resident Initiatives and routes to the VP of Resident Initiatives or appropriate department; etc.). 

(6) Attends meetings and serves on committees, as directed; attends training and seminars, as directed. 

(7) Demonstrates regular and predictable attendance. 

(8) Maintains required licensure and/or certification. 

(9) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions. 

OTHER DUTIES AND RESPONSIBILITIES: 

5% (10) Performs other related duties as assigned. 

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                                                                                                                        Resident Initiatives Project Specialist 

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment) 

Knowledge of:  office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; computer software; community resources and services; state, federal, and local laws and/or regulations; local geographical area; English grammar and spelling. 

Skill in:  typing; data entry; word processing; computer operation; switchboard or telephone console operation; adding machine or calculator operation; use of modern office equipment. 

Ability to:   carry out instructions in written, oral, or picture form; deal with problems involving several variables within familiar context; exercise independent judgment and discretion; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete routine forms; prepare routine correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; communicate effectively; understand a variety of written and/or verbal communications; maintain records according to established procedures; develop and maintain effective working relationships; travel to and gain access to work site.