QUALIFICATIONS:  An example of acceptable qualifications for this position:

Possession of a Bachelor’s degree from an accredited college or university in Business, Public Administration, or related field.  Three (3) or more years in program compliancy, program management, financial reporting, client services, management/leadership role, and/or any related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities; Duties required include: conduct audits/reporting of HCV program compliance and HCV quality improvement procedures. Position requires an understanding of CMHA procedures and HUD policy. Ability to effectively communicate and engage with employees to provide compliancy recommendations and requirements; Supervise and provide training, technical support, and guidance for Quality Improvement employees; establish, build, and maintain effective working relationships across departments within CMHA; present information in a clear, organized, and concise manner; deal with situations requiring tact and diplomacy in a professional manner; knowledge and understanding of established HUD rules and regulations, as well as, CMHA Administrative Plan is a must. Following and adhering to CMHA operational policies and procedures is imperative.

LICENSURE OR CERTIFICATION REQUIREMENTS:  

N/A.

EQUIPMENT OPERATED:  The following are examples only and are not intended to be all inclusive. Calculator, computer, computer software (e.g., Microsoft Office, SharePoint, Scyphus, OnBase Adobe, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, projector, and other standard modern business office equipment.

 INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS: 

Employee ascends and/or descends ladders, stairs, or scaffolds; works in a confined space; has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); is exposed to possible injury from unclean or unsanitary conditions; has contact with potentially violent or emotionally distraught persons or vicious animals or life threatening situations; exposure to hazardous driving conditions; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

JOB DESCRIPTION AND WORKER CHARACTERISTICS:

JOB DUTIES in order of importance

ESSENTIAL FUNCTIONS OF THE POSITION:  For purposes of 42 USC 12101:

25%  (1) Supervises and assesses daily workflow activities, operations, and productivity of Quality Improvement staff to ensure the delivery of accurate and timely information; provide ongoing supervision and guidance on problems or situations not covered by instruction for resolution; coaching, training, and motivating employees while evaluating performance and providing regular feedback. Assists in the administration of Section 8 HAP Contracts in accordance with ACC, Federal law, and HUD regulations and requirements, both current and as amended in the future; assists with conducting Quality Improvement reviews by assessing operating policies, procedures, and regulatory compliance; makes observations.  and recommendations.

25%     (2) Works collaboratively with administrative staff to establish and maintain QI Departmental reporting and monitoring mechanisms. Responsible for tracking and measuring performance and for evaluating achievements of department objectives and compliance. Prepares correspondences, reports and other duties as required.

20%   (3) Serve as key responsible person for understanding HCV Quality Control procedures. Conducts Quality Improvement reviews of Quality Improvement Analysts to support of identification of  key performance indicators in Housing Choice Voucher program staff necessary to measure the quality of services to program participants; Prepares all Quality Improvement department communications. Provides answers and clarification to questions in regard to compliance.   

10%     (4) Provides oversight and review of compliance processes. Compiles and interprets data, trends, specific areas of concern or improvement. Works collaboratively with agency managers, supervisors, and third-party contractors in review of completed actions for compliance.

 10%     (5) Supervises all assigned employees (e.g., assigns tasks; recommends discipline; attends or participates in meetings in which policy questions are reviewed or discussed; develops and implements policy; recommends policy changes; has access to financial data used in monitoring department revenue/income, etc.).

5%      (6) Prepares, updates, and maintains detailed files; maintains records retention in accordance with established program and governmental policy, and provides data and records requests in a timely manner; responds fully and promptly to inquiries.

      (7) Attends meetings and serves on committees, as directed; attends training and seminars, as                directed.

            (8) Demonstrates regular and predictable attendance.

            (9) Maintains required licensure and/or certification.                                                                                              

           (10) Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential

OTHER DUTIES AND RESPONSIBILITIES:

5%       (11) Performs other related duties as assigned.

MINIMUM ACCEPTABLE CHARACTERISTICS: (*indicates developed after employment)

Knowledge of:  accounting; budgeting; office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices; computer software; community resources and services; records management; personnel administration; office management; government structure and process; public administration; state, federal, and local laws and/or regulations; employee training and development; local geographical area; business administration; English grammar and spelling; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; Housing Choice Voucher and low-income housing policy and regulations.

Skill in:  computer operation; use of modern office equipment; listening; customer service; organization, planning, and time management. Department management, supervision, and team building.

Ability to:  interpret a variety of instructions in written, oral, picture, or schedule form; deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; read, copy, and records figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete forms; prepare correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; prepare and deliver speeches and presentations; communicate effectively; train or instruct others; understand a variety of written and/or verbal communications; maintain records according to established procedures; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality.

POSITIONS DIRECTLY SUPERVISED:

Quality Improvement Analysts

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