AVP of Resident Initiatives

An Equal Opportunity Employer

The Assistant Vice President (AVP) of Resident Initiatives serves as a senior departmental leader responsible for supporting staff performance, team cohesion, and professional development while providing high-level oversight of all Resident Initiatives programs and service provider contracts. This role ensures departmental effectiveness through data-driven management, the use of Key Performance Indicators (KPIs), and continuous improvement practices. The AVP serves as a key representative of CMHA with external stakeholders, including contractual partners and funders, and brings demonstrated experience working within Housing Choice Voucher (HCV) and other HUD‑regulated programs.

Valid driver’s license and must maintain insurability according to the Housing Authority’s insurance policy.

Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons or life threatening situations; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

JOB DUTIES in order of importance

 Works closely with Vice President of Resident Initiatives on program and contract administration and provides oversight for Resident Initiatives Programs (e.g., Community Events, FSS (Family Self-Sufficiency), Homeownership, Resident Council, and Violence Against Women Act (VAWA)), Service Provider Contracts (e.g., Adult Education, Healthcare, Service Coordination, Workforce Development, and Youth programs), and Staff. Coordinates all aspects of the design and delivery of programming for CMHA residents. 

30%           Staff Leadership, Team Building, and Professional Development

 Assists the Vice President of Resident Initiatives with planning, prioritizing, scheduling, assigning work, and building a high-performing, engaged team culture. Provides ongoing staff support through coaching, mentorship, performance feedback, and professional development planning to ensure a positive, accountable, and productive working environment.

Supervises all assigned employees (e.g., schedules and assigns tasks; interviews job applicants; recommends the hiring of job applicants; initiates, documents, and enforces corrective and disciplinary actions; evaluates performance; approves and recommends the approval of leave requests; attends or participates in meetings in which policy questions are reviewed or discussed; develops and implements policy; recommends policy changes, etc.). 

Models professionalism and problem-solving behavior for staff, volunteers, families, and community; responsible for creating and maintaining a culture that values and promotes wellness and self-care; advises staff on program and client services issues and concerns; develops, implements, and evaluates individual and team-based professional development plans, succession planning strategies, and cross-training opportunities to strengthen departmental capacity and continuity; advises the Vice President of Resident Initiatives on program and policy issues; directly addresses staffing challenges, including performance deficiencies, attendance concerns, and conduct issues, by initiating, documenting, and enforcing corrective and disciplinary actions in accordance with agency policy and in collaboration with Human Resources.

 Oversees project management for Resident Initiatives Programs. Monitors budgets to ensure expenses are within the department and project budget.

 Utilizing assessment data, coordinates, delivers and monitors resident programming and resources. Designs, implements, and maintains department level reporting and budgeting. Collaborates with internal and external partners to develop strategic initiatives that assist CMHA residents with housing stability, lease compliance, eviction prevention support, and personal development. 

 Assesses staff, program, and contract performance using qualitative and quantitative data, and recommends operational, staffing, or strategic adjustments as needed. Establishes, monitors, and reports on Key Performance Indicators (KPIs) for all Resident Initiatives programs and service provider contracts to measure effectiveness, outcomes, compliance, and return on investment. Uses performance data to drive decision-making, resource allocation, and continuous improvement. 

 Develops partnerships in support of departmental goals and communicates program opportunities to CMHA residents and property managers. Coordinates marketing and networking activities with internal and external stakeholders to ensure established targets are achieved. Represents the Resident Initiatives department in meetings with senior leadership, executive teams, partner agencies, funders, and community stakeholders, serving as a subject matter expert and decision-making authority when appropriate. 

 Incorporates cultural competence, trauma-informed care, motivational interviewing and other evidence-based techniques when designing and implementing resident programming and resources. Participates in training, presentations, and reviews publications that are relevant to resident programs. Prepares and delivers briefings, presentations, and performance updates for senior leadership, translating complex program data into clear, actionable insights.

 Prepares, submits, and files weekly, monthly, and annual reports on program activities and accomplishments. Reviews, analyzes, and evaluates proposals, contracts, and subcontracts for compliance with applicable regulations, policies, and funding requirements. Ensures compliance with HUD regulations and all federal, state, and local laws applicable to public housing authorities. 

 Performs other related duties as assigned.

Knowledge of: program and contract management, budgeting, and performance management systems; Key Performance Indicator (KPI) development and data analysis; interviewing; office practices and procedures; *Agency/department goals and objectives; *Agency/department policies and procedures; *workplace safety practices and procedures; *personnel rules and regulations; supervisory principles and practices, workforce planning, and employee engagement strategies; community resources and services; public relations; records management; personnel administration; office management; project management; government structure and process; public administration; government grant programs; employee training and development; computer software; state, federal, and local laws and/or regulations; local geographical area; business administration; English grammar and spelling; pertinent HUD regulations; federal, state, and local laws and regulations pertaining to public housing authorities; modern principles, practices, and techniques of Housing Choice Voucher and low-income housing policy and regulations; Housing Choice Voucher eligibility and rent calculation requirements, as required by HUD.

Skill in: coaching, mentoring, and conducting difficult conversations; executive-level written and verbal communication; project management; proposal, contract, and grant review; computer operation; use of modern office equipment; customer service; listening; organization, planning, and time management; information research; database management, analysis, and performance reporting; negotiation and arbitration; proposal and grant writing.

Ability to: interpret a variety of instructions in written, oral, picture, or schedule form; deal with many variables and determine specific action; apply management principles to solve agency problems; define problems; collect data; establish facts; and draw valid conclusions; exercise independent judgment and discretion; understand, interpret, and apply laws, rules, or regulations to specific situations; select most qualified applicant according to specifications for referral; read, copy, and record figures accurately; add, subtract, multiply, and divide whole numbers; calculate fractions, decimals, and percentages; copy records precisely without error; complete forms; prepare correspondence; compile and prepare reports; respond to routine inquiries from public and/or officials; prepare and deliver speeches and presentations; conduct effective interviews; communicate effectively; train or instruct others; understand a variety of written and or/ verbal communications; maintain records according to established procedures; handle sensitive inquiries from contacts with officials and general public; develop and maintain effective working relationships; resolve complaints; travel to and gain access to work site; maintain confidentiality. 

EQUIPMENT OPERATED: The following are examples only and are not intended to be all inclusive.

Calculator, computer, computer software (e.g., Microsoft Office, PHAMS, SharePoint, and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment.