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Job Opening: Training Manager |
QUALIFICATIONS: An example of acceptable
qualifications for this position:
Possession
of a Bachelor's
degree in Education, Business Administration, Human Resources, or related
field. Advanced training in instructional design,
adult learning principles, and compliance management preferred. At
least
five years in a training development role, with significant experience in
housing programs, property
management,
or a related field. Demonstrated success in developing and implementing
technology-focused
training
programs. Familiarity with HUD regulations and housing policies is essential.
JOB DESCRIPTION AND WORKER
CHARACTERISTICS:
JOB DUTIES in order of importance
The
Training Manager oversees the development and execution of training strategies
within the Housing Choice Voucher (HCV) program under the direct supervision of
the Vice President of the HCV Program. This role is
pivotal
in developing, administering, and monitoring training programs to enhance staff
capabilities in program operations and compliance with housing regulations. The
Training Manager will initially focus on Scyphus
system
training in collaboration with the IT department and will later incorporate
comprehensive Yardi system
training
to support future operational needs.
ESSENTIAL
FUNCTIONS OF THE POSITION: For
purposes of 42 USC 12101:
·
(1) Training Program Development and Implementation: Lead the
creation and execution of effective
training
programs tailored to the needs of the HCV program, focusing on enhancing
operational
efficiency and compliance with regulatory
standards.
·
(2) Scyphus System Training: Collaborate with the
IT department to develop and provide in-depth
training on CMHA's current system, Scyphus,
ensuring staff are proficient in its use for daily operations.
·
(3) Cross-Departmental Collaboration: Work closely with various
departments, particularly the
IT
and Human Resources departments, to align training initiatives with
organizational goals and
technological
changes.
·
(4) Regulatory Compliance Training: Ensure all training
materials and programs are up-to-date with
the
latest HUD regulations, CMHA policies, and any relevant federal, state, and
local housing laws,
preparing
staff to effectively navigate and comply with these requirements.
·
(5)
Performance
and Effectiveness Monitoring: Evaluate the effectiveness of training
interventions
through
performance metrics, adapting training strategies as needed to meet
organizational objectives
and
regulatory compliance.
·
(6)
Professional
Development: Facilitate continuous learning opportunities for staff, promoting
professional
growth and adherence to best practices in housing program management.
·
(8)
Future
Training Initiatives: Prepare for and eventually lead the development of
training programs
for
the Yardi system, aligning with the organization's future technological
adoption and ensuring a
smooth
transition for all staff.
OTHER DUTIES
AND RESPONSIBILITIES:
5% (8) Performs other
related duties as assigned.
MINIMUM
ACCEPTABLE CHARACTERISTICS:
(*indicates developed after employment)
Must have
excellent problem solving, decision making, leadership and customer service
skills; strong verbal and written communication skills; ability to engage a wide variety
of people with a high level of professionalism and courtesy; must be able to work
effectively in sometimes hostile environments.
Must be able to deescalate in situations of conflict; Must present a professional image as a representative of CMHA; *Agency/department goals and objectives; *Agency/department policies and procedures.
Page 2 of 3
Training Manager
Skill in:
Excellent
communication and presentation abilities, strong leadership and project
management skills, and proficiency in current educational technologies and
software.
Ability to: Organize workflow, generate
financial reports, conduct audits of processes and procedures, give directives,
and hold individuals accountable for assigned tasks.
