QUALIFICATIONS:  An example of acceptable qualifications for this position:

Must possess a bachelor’s degree in social work or related field from an accredited educational institution and five (5) years of related experience in a social service or public or assisted housing field.

LICENSURE OR CERTIFICATION REQUIREMENTS:  None

EQUIPMENT OPERATED:  The following are examples only and are not intended to be all inclusive. Computer, computer software (e.g., Microsoft Office and other applicable computer software), mobile phone, fax machine, copier, scanner, telephone, and other standard modern business office equipment; fitness equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS: 

Employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons; this is considered light work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings.

In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend.

Summary

Under the direction of the Assistant Vice President (AVP) of Resident Initiatives, responsible for reviewing the Resident Initiatives department’s current and prospective programs, to identify potential strengths, weakness, and opportunities for improvement. Creates business plans and sets employee and program goals to promote growth, efficiency, and stability. Designs, implements, and manages programs for CMHA’s Resident Initiatives department (e.g., Family Self-Sufficiency (FSS), Home Ownership, Emergency Rental Assistance, Violence Against Women Act (VAWA), etc.), which are designed to encourage and assist Housing Choice Voucher and Public Housing residents to work towards household stability and economic independence. Develops Key Performance Indicators to measure and track program success. Supervises, coaches, and provides training, technical support, and guidance for Resident Initiatives Supervisor, Resident Initiatives Coordinators, and interns to support them in performing their required duties. Analyzes and evaluates program outcomes, researches best practices, and makes policy recommendations to AVP of Resident Initiatives. Employee works with considerable independence in accordance with CMHA and HUD regulations and policies, to provide staff assistance and resident services, and develops linkages with external public and private social service agencies to help residents achieve their self-sufficiency goals.

 Duties and Responsibilities

Supervises and provides training and technical assistance to Resident Initiatives staff and interns on departmental policies and procedures; advises staff on program and client services issues and concerns; represents Resident Initiatives programs (e.g., FSS, Home Ownership, Emergency Rental Assistance, VAWA, etc.) with internal and external stakeholders, including CMHA departments, HUD, and service providers; prepares, evaluates, and coordinates CMHA policies, procedures, and goals for Resident Initiatives programs; advises the AVP of Resident Initiatives on program and policy issues; assesses staff and program performance.

Manages strategic initiatives, including the development of action plans, work assignments, and timelines; identifies, develops, and manages relationships with key stakeholders, including but not limited to public, private, and non-profit entities; maintains working relationships with service providers, develops memorandum of understandings to outline shared responsibilities, monitors delivery of services to residents, addresses problems when necessary, and evaluates service provider performance.

Assists the AVP of Resident Initiatives in the areas of project management, reporting, grant writing, and fund raising. Monitors program expenses and ensures they are within the department and project budget; establishes and monitors systems to track program budgets, compliance, and outcomes (e.g., FSS escrow accounts, Homeownership subsidies, Emergency Rental Assistance balances, VAWA voucher issuance, etc.); approves program related expenses within authorization limit (e.g., FSS escrow account disbursements, Emergency Rental Assistance payments, etc.).

 Prepares grant applications and reports on program activities, accomplishments, and operational indicators. Responds to requests for information from residents, service providers, and other agencies and representatives. Works with other CMHA staff and service providers to develop and establish procedures for recruitment, screening, and selection of residents for Resident Initiatives programs.

Represents CMHA and Resident Initiatives both internally and externally, including but not limited to participating in workgroups, committees, conferences, community forums, fundraising events, etc.

Assigned duties and tasks by the AVP of Resident Initiatives relative to CMHA achieving its mission.

Performs other duties as required.

 Knowledge

Experience and skills must include: (1) working with low-income persons to identify needs and deliver services; (2) knowledge of social services available in the central Ohio community to support self-sufficiency strategies; (3) compliance with government program regulations and related documentation and reporting; and (4) developing and implementing program policies and procedures.

Must have strong analytical and problem-solving skills, excellent communication skills, and the ability to communicate effectively with people from a variety of social and economic levels

Must be experienced in use of data systems.

 Must be able to operate a calculator, personal computer, and other standard office equipment. 

Supervision Given and Received

Responsible for day-to-day standard work functions of Resident Initiatives programs. Supervises and assigns work to Resident Initiatives Supervisor, Resident Initiatives Coordinators, AmeriCorps VISTA Members, and interns, and approves time sheets, leave requests, and other routine personnel actions. Provides guidance to staff in setting priorities and deadlines. Monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals or objectives. Assesses quality of subordinate’s work products and methods based on observation and inspection of documents and reports. May evaluate subordinate’s job performance periodically.

Under the direct supervision of the AVP of Resident Initiatives. Initiates and follows through on routine activities without supervisory direction. Deadlines, priorities, and objectives are developed in consultation with the AVP of Resident Initiatives. Problems or situations not covered by instructions are either dealt with independently or in consultation with the supervisor. The employee’s work is reviewed intermittently for completeness, accuracy, adherence to policies and procedures and attainment of objectives.

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