Job: Program Manager

Title Program Manager
Salary $56,000-$86,000
Department: HCV & Rent Assistance
Location: 880 E. 11th Ave. Columbus, OH 43211-2771
Job Information

Job Summary

Responsible for oversight of assigned Section 8 Housing and rent assistance programs activities.  Performs managerial, supervisory, and administrative tasks involved in planning, organizing, coordinating, and directing efforts to provide low income housing through the Authority’s Section 8 leased housing programs.  The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.


Essential Job Functions

Reviews, interprets, and implements Authority, departmental, and HUD policies, rules, regulations, and legislation pertaining to Section 8 housing programs, contracting, inspections, and intake, and recommends changes as needed.

Meets with management and Leasing, Applications, Finance, Inspections, Training, Quality Improvement, and Information departs to resolve internal issues and concerns to facilitate flow of information and resolve internal issues affecting Section 8 programs.

Resolves problems between tenants and landlords that affect the Section 8 housing program through daily direct contact with line staff and assessment and verification of factors at issue.

Supervises staff, providing ongoing assistance to support a positive and productive working environment.  Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress, reviews reports regarding completed work/inspections; consults with assigned staff, assists with complex/problem situations, and works with employees to correct deficiencies in work processes.

Conducts informal hearings with landlords/property owners who are in violation of Section 8 policies and monitors owners that are in violation to determine whether suspension of participation is necessary.

Responds to owner/landlord inquiries and/or concerns about specific contracts or the Leased Housing Program in general and communicates in writing or directly with tenants and landlords on day-to-day issues as needed.

Oversees staff communications with real estate agencies and landlords to ensure rents remain within fair market value and correct calculations of Section 8 rental subsidies are performed, monitoring rent increases and abatements for accuracy.

Ensures all Requests for Tenancy Approval (RTA) forms are complete, executed by landlord and tenant, and data is correctly entered in an accurate and timely manner.

Performs contracting and Section 8 intake, by reviewing applications and documentation for completeness, verifying and determining eligibility by reviewing reports to ensure SEMAP indicators are met, verifying proof of ownership, ensuring lease is in compliance with HUD regulations, and logging appropriate data into computerized information system.

Ensures executed contracts are accurately entered into system to ensure correct and punctual payments to property owners.

Processes payment checks to tenants and landlords in a timely and accurate manner, monitoring all components of the Section 8 program for compliance to ensure Section 8 payment standards are observed.  Supervises collection of Accounts Receivable for landlords.

Works with external HUD auditor on a monthly basis to solve and correct data problems regarding submission of performance of Authority.  Compiles and presents reports to analyze and review department performance.

Ensures all contracts between Authority and property owners are complete, accurate, and properly executed in a timely manner.

Ensures the timely processing of ownership addresses and changes to management agreements.

Ensures tenants and owners receive proper and timely notification of required annual inspections and recertification and monitors results of quality control inspections to determine proper administration and compliance with Section 8/HQS rules and regulations.

Monitors compliance with Section 8 rules and regulations and conducts follow-up evaluations of units to ensure HQS regulations are properly administered.

Handles documents of a sensitive nature and maintains confidentiality regarding all documents and information received by or in the possession of the employee.

Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.


Qualifications and Knowledge

Bachelor’s degree from an accredited college or university in public administration, business, urban planning or closely related field and three (3) to five (5) years appropriate supervisory experience.

Thorough knowledge of Section 8 Housing Choice Voucher eligibility requirements pertaining to agents/owners, as required by HUD.

Requires good interpersonal, oral, and written communication skills.

Ability to present information in a clear, organized, and convincing manner.

General knowledge of the modern principles, practices, and techniques of personnel management and training.

Ability to accurately and completely document in writing appropriate events, findings, and activities.

Ability to plan, direct, and supervise the work of others, to delegate responsibility, and to hold subordinates accountable for tasks assigned.

Ability to supervise the work of others and to hold subordinates accountable for tasks assigned.

Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Authority.

Ability to prepare clear and concise narrative and statistical reports.

Ability to deal effectively with situations requiring tact and diplomacy, yet firmness.

Ability to deal effectively with sensitive and confidential information.

Ability to operate appropriate Authority computer equipment and software packages.

Valid Ohio driver’s license.


Supervision Given and Received

The Housing Assistance Manager receives occasional instructions from the Sr. Vice President of HCV program.  Courses of action, deadlines, and priorities are established by requirements of the program and the employee.  Daily deadlines, priorities, and objectives are developed independently.  The employee’s work is spot-checked for progress and timely completion of assignments.

The employee gives instructions to subordinates, which may be either broad and nonspecific or direct and specific depending upon the particular situation.   The employee assigns activities, establishes priorities, and directs staff Is responsible for hiring, training, evaluating performance, disciplining, and terminating employment of staff.



Guidelines followed by the employee include published laws, regulations, handbooks, established policies and procedures, and traditional practices.  Independent research may be necessary depending on the activity and/or task requirements.  If guidelines do not cover a situation, the employee consults the supervisor or makes a decision based on the circumstances and experience as appropriate, and consistent with established Authority and departmental practices.



The employee performs a wide variety of related tasks ranging from routine and repetitive to relatively complex.  The employee identifies work that needs to be done, coordinates efforts, and performs assigned tasks.  Difficulty may be encountered in consistently meeting SEMAP requirements or in dealing with new software and making long-term software decisions.


Scope and Effect

The employee’s work affects the Authority’s Section 8 program and the tenants assisted by the Authority.  Effective and efficient accomplishment of work by the employee contributes significantly to the Authority’s ability to remain in compliance with applicable rules and regulations and to help clients find and keep decent, safe, and sanitary housing.


Personal Contacts

The employee’s personal contacts are mostly with other employees, applicants, landlords, tenants, business firms, and other consultants/agencies.  Contact serves multiple purposes including: giving, gaining, and verifying information, planning, coordinating, and advising motivating, influencing, directing persons or groups, and justifying, defending, negotiating, and resolving matters and issues concerning leased housing.  The contacts may, at times, be skeptical, uncooperative, unreceptive, hostile, or willing to express different viewpoints and objectives.


Physical Demands

Work is principally sedentary, but may involve some physical exertion and exposure to weather conditions and temperature changes during on-site visits.

Must be able to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Authority.

Must be able to sit or stand for up to eight hours at a time while performing essential work duties.

Must be able to use fingers bilaterally and unilaterally to operate office-related equipment.

Must have vision and hearing corrected to be able to perform essential job functions.

Must be able to maintain punctuality and attendance as scheduled.

Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.


Work Environment

Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities.


To apply send click the Apply Now link at the top of the page, or fax your resume to: 614 421-6403. Deadline to apply, Friday, February 23, 2018.

Job Number: HAM-110617

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