|Job Opening: Client Services Receptionist|
ESSENTIAL KNOWLEDGE AND TRAINING
Must have a high school diploma or equivalent. Must have One-year customer/public service experience in an office environment.
Excellent written and verbal communication skills, basic typing skills required, and the ability to handle multi-line phone system. Microsoft Office Produce-email, word processing. Must be a team player and pay close attention to detail.
One (1) year clerical and customer service experience in an office environment is required. Must possess the ability to effectively organize and perform multi-task work assignments with little supervision. Not responsible for cash, but for routing money order and checks.
Has access to confidential information. Must use discretion in the collection, safeguarding, and
Has daily contact with families, owners, property managers, co-workers, and other supervisors. Must be able to develop and maintain helpful and professional working relationships with these groups.
Inaccurate assessments and
reports may cause audit findings and may result in poor public relations with
Section 8/Public Housing families, owners, and co-workers.
Serves as receptionist for Columbus Metropolitan Housing Authority. Assists the Housing Advisors & Occupancy Certification Specialists by greeting visitors, answers’ incoming calls on a multi-line system, responsible for incoming and outgoing mail, and perform various clerical duties. The employee works with occasional supervision in the performance of routine tasks in accordance with established policies and procedures. Duties performed are reviewed for accuracy and completeness.
Essential Job Functions
Greets and sign in visitors, answers telephones, and refer all calls. Open, date stamp and mark incoming/outgoing mail, photocopies, and fax income verification and housing information as required.
Prepares and analyzes reports to assess data accuracy.
Key applications onto PHAMS/CCS system.
Escort clients from lobby to proper office, assists clients in filling out paperwork.
Uses computer system for inquiry purposes to assist tenants concerning their status of their review and relieve Operator for breaks.
Perform other duties as required.