Columbus Metropolitan Housing Authority
Job Opening: Client Services Receptionist - Columbus Metropolitan Housing Authority
Job Opening: Client Services Receptionist

Title:
Client Services Receptionist

Salary:
$17.68

Department:
Client Services

Location:
880 E. 11th Ave. Columbus, OH 43211

Starting Date:
ASAP

Ending Date:
Ongoing

Minimum Requirments:

ESSENTIAL KNOWLEDGE AND TRAINING

Must have a high school diploma or equivalent. Must have One-year customer/public service experience in an office environment.

Excellent written and verbal communication skills, basic typing skills required, and the ability to handle multi-line phone system. Microsoft Office Produce-email, word processing. Must be a team player and pay close attention to detail.

One (1) year clerical and customer service experience in an office environment is required. Must possess the ability to effectively organize and perform multi-task work assignments with little supervision. Not responsible for cash, but for routing money order and checks.

Has access to confidential information. Must use discretion in the collection, safeguarding, and

Has daily contact with families, owners, property managers, co-workers, and other supervisors. Must be able to develop and maintain helpful and professional working relationships with these groups.

Inaccurate assessments and reports may cause audit findings and may result in poor public relations with Section 8/Public Housing families, owners, and co-workers.

 

Requires attention to details, and public relations issues with internal and external customers. May have daily contact with aggressive or irate clients.

 

Interacts daily with persons of diverse economic and social backgrounds.



Job Information:

Job Summary

Serves as receptionist for Columbus Metropolitan Housing Authority. Assists the Housing Advisors & Occupancy Certification Specialists by greeting visitors, answers’ incoming calls on a multi-line system, responsible for incoming and outgoing mail, and perform various clerical duties. The employee works with occasional supervision in the performance of routine tasks in accordance with established policies and procedures. Duties performed are reviewed for accuracy and completeness.

Essential Job Functions

Greets and sign in visitors, answers telephones, and refer all calls. Open, date stamp and mark incoming/outgoing mail, photocopies, and fax income verification and housing information as required.

Prepares and analyzes reports to assess data accuracy.

Key applications onto PHAMS/CCS system.

Escort clients from lobby to proper office, assists clients in filling out paperwork.

Uses computer system for inquiry purposes to assist tenants concerning their status of their review and relieve Operator for breaks.

NON-ESSENTIAL DUTIES

Perform other duties as required.



Job Number:
CSR14071918

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