|Job Opening: Housing Assistance Supervisor|
Qualifications and Knowledge
Bachelor’s degree in Arts or Science in public administration, business, urban planning or closely related field from an accredited college or university and two (2) years of responsible supervisory experience in the public sector or a service environment.
Thorough knowledge of Section 8 Housing Choice Voucher eligibility requirements, as required by HUD and Section 8 Housing Quality Standard (HQS) Inspection Program.
Thorough knowledge of the principles, techniques and practices of subsidized housing supervision including organization, management, and operation of subsidized units and Section 8 Housing Choice Voucher program; federal, state, and local housing regulations and operating requirements; and the ability to apply that knowledge to perform the essential functions of the position.
Requires good interpersonal, oral, and written communication skills; the ability to effectively communicate and interact with individuals of varying social, cultural, economic, professional, and educational backgrounds including the ability to effectively deal with individuals who may be argumentative, the ability to act with tact, good judgment, and discretion; and to maintain the confidentiality of matters as appropriate.
General knowledge of the modern principles, practices, and techniques of maintenance.
Ability to present information in a clear, organized, and convincing manner.
General knowledge of the modern principles, practices, and techniques of personnel management and training.
General knowledge of lead-base paint standards and testing.
Ability to accurately and completely document in writing appropriate events and activities.
Ability to supervise the work of others and to hold subordinates accountable for tasks assigned.
Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Authority.
Ability to prepare clear and concise narrative and statistical reports and deal effectively with situations requiring tact and diplomacy, yet firmness.
Ability to operate appropriate Authority computer equipment and software packages.
Valid Ohio Driver’s License.
Responsible for the day-to-day supervision of employees involved in determining and recertifying the eligibility of applicants and program participants for subsidized housing programs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.
Essential Job Functions
Supervises department staff, providing ongoing assistance to support a positive and productive working environment. Plans, prioritizes, schedules, and assigns work.
Monitors processing of services, documents, and payments. Performs regular audits for quality assurance purposes to determine accuracy and timeliness of services and payments.
Verifies ownership as required to process a new Section 8 contract and maintains hard copy record system of all landlord verification information.
Reviews/monitors expired and/or expiring client list to ensure timely completion of recertification.
Works with owners, participants, and staff during initial inspection process. Explains policy and procedures to new owners and participants, answering questions and providing additional information as needed.
Acts as a liaison between residents and landlords; listens to complaints or grievances and resolves problems. Investigates and takes immediate and corrective action on errors and fraud allegations. Keeps Housing Assistant Manager informed of continuing or escalating controversies.
Reviews files and proposed termination packets for clients to ascertain whether termination is justified and ensure packet contains all relevant documentation.
Reviews and approves/denies interim or recertification process based on results of applicable research. Conducts special reviews to resolve client eligibility issues.
Attends training, meetings and/or sits on committees which impact Section 8 policies, procedures, and regulations.
Prepare required reports in an accurate and timely manner and in accordance with Authority standards.
Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.