|Job Opening: Housing Advisor II|
ESSENTIAL KNOWLEDGE AND TRAINING
Associate’s Degree or equivalent combination of coursework in Business, Sociology, Communication, or Community Relations.
At least two years’ experience in social work or related field that requires interviewing the public, or similar work involving the evaluation of personal income and other assets for computing rental subsidies. May consider work experience in lieu of the education requirement.
Must be proficient in business math and have excellent written and verbal communication skills. Must have experience with Internet data websites and Microsoft Office Products—email, word processing, spreadsheet creation, and electronic document preparation and filing. Ability to effectively organize and perform multi-task work assignments. Must be capable of correctly interpreting and applying HUD and CMHA policies.
Responsible for processing subsidy payments to clients and owners.
Has access to confidential information. Must use discretion in the collection, safeguarding, and dissemination of client and owner information.
Daily direct contact with clients, owners, co-workers, and external businesses and agencies. Must be able to establish and maintain effective professional relationships with these groups and be a team player.
Responsible for accuracy. Calculation errors or misinterpretation of HUD and CMHA policies may cause incorrect subsidy payments, audit findings, and poor public relations.
Requires ability to interview and obtain confidential information from clients and owners. Accuracy is essential. Requires close attention to details with a desire to resolve problems or complaints in a timely manner. Must be able to work under deadlines.
May encounter upset or antagonistic clients and owners.
This position is responsible for interviewing, investigating, verifying eligibility, income, assets, deduction and household composition of prospective applicants seeking housing with CMHA and CMHA clients to determine and process housing assistance subsidy. Processing rental subsidy payments to participating property owners on behalf of eligible clients.
Essential Job Functions
Interview applicants to obtain initial information to process housing assistance application to determine eligibility.
Schedules and conducts meetings with clients and owners to obtain information to process initial or ongoing subsidy payments. Advises and explains housing assistance policies, rules, and forms to clients and owners. Calculates annual and interim rental subsidies and client rent contributions. Investigates and verifies information. Develops and maintains professional relationships with coworkers, clients, owners, and other external groups to provide effective and timely customer service, information, and problem resolution. Schedules and conducts MIP appointments as advised. Sends receives, analyzes, and processes electronic and hard copy correspondence, documents and forms.
Advises applicants/clients and owners of housing assistance regulations, policies, and procedures in accordance with HUD and CMHA regulations.
Process rental subsidy payments to participating property owners.
Enters client and owner information into CMHA’s computer system. Establishes and maintains extensive electronic and hard copy filing system for clients and owners.
Prepares and oversees the execution of HUD and CMHA documents by clients and owners to authorize subsidy payments to families and owners.
Responds to telephone, fax, email, and walk-in inquiries about program requirements and status of housing assistance contracts and payments.
Performs other duties as required.